General Terms and Conditions of Sale govern the sale of merchandise by Intertrade Europe Group ("Intertrade" or "we") to you through the US section of Intertrade (the "US Site"). The US Site is available only for purchases within the United States. Your use of the US Site to purchase merchandise indicates your agreement to follow and to be bound by these General Terms and Conditions of Sale.
All orders are subject to written acceptance by Intertrade. All orders will be confirmed by Intertrade, in writing, by e-mail. Merchandise displayed on the US Site may be out-of-stock or discontinued.
Intertrade reserves the right to refuse returns of any merchandise or any future orders when a customer has carried out an excessive number of returns beginning from the date of the first return.
All prices are in US Dollars, GBP Pounds/Euros. Prices may change without notice from time to time. The total amount due is inclusive of sales tax applied in accordance with applicable state and local regulations based on your shipping address. The applicable sales tax amount is indicated on the payment page of the Checkout.
The amount of sales tax charged on your order will depend upon various factors, including type of item purchased, sales price and destination of the shipment. Sales tax regulations may change between the time you place an order and the time of credit card charge authorization and this may affect the calculation of sales taxes. The amount appearing on your payment page of the Checkout may differ from the sales taxes ultimately charged as indicated in the invoice you will receive with the shipping confirmation e-mail.
All prices are inclusive of customs and import duties.
PURCHASE FOR PERSONAL USE ONLY
You may purchase products on the US Site only for personal use and not for resale. By placing your order, you certify that you are purchasing products for personal use only and not for resale. WE RESERVE THE RIGHT TO REFUSE ORDERS FOR ANY REASON WITHOUT EXPLANATION.
ERRORS AND INACCURACIES
From time to time, there may be information shown that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. Intertrade reserves the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information on the Website is inaccurate at any time without prior notice. Even after you have recieved confirmation or shipping notification. Intertrade has made every effort to display as accurately as possible the colors of the products that appear on the Website. However, Intertrade cannot guarantee that your computer monitor's display of any color will be accurate.
The shipment cost is $15.
SHIPMENTS AND DELIVERY
You bear all risk of loss and damage to the merchandise that has cleared Intertrade fulfillment house. Delivery is deemed complete and title to the merchandise passes to you upon acceptance of shipment by a common carrier.
We would like to remind you that all items purchased are intended for use in the country they were ordered from. If, however, you decide to take the items to another country, you will be responsible for adhering to both the exportation legislation of the order country and the importation legislation of the destination country. Intertrade shall not be held liable.
RETURNS AND REFUNDS
We want to make sure that you are completely satisfied with your purchase. If, for any reason, you are not satisfied with your order, you may return your unused and unopened article of merchandise, especially fragrances must not have been opened, by filling out the online Return Form within twenty (20) days of the date of delivery. Before sending your article of merchandise back to us, please contact our customer care and refer to our return policy, in the Shipping & Returns page, to make sure that all the conditions listed in such policy have been correctly satisfied. Your return can be sent to us using the courier indicated to you by our customer any other main courier. The price may vary due to the size and weight of the product returned. If you prefer you can send the return at your expense, with a courier of your choice. We are not responsible for any loss or damage to your merchandise if you ship your return without using our courier. Return items must be given back to the courier within twenty (20) days of the date the package was delivered to you. Except for certain specific cases, included in the Returns of Merchandise section, purchased products may not be exchanged.
Customer Service will manage the pick up of the product. The product to be returned shall be boxed in the same manner it was when received (i.e. with the air cushion ecc.) The Customer Service will then send via e-mail the label that will need to be printed and put on the box for the return.
CONDITIONS FOR THE EXCHANGE OF PRODUCTS
The products will be exchanged only if the wrong product was delivered or if at the time of the delivery the product arrived broken. In all the other events nor exchange will be made and a you will have to submit a new order .
The request for an exchange is subject to the following conditions:
- a. exchanges shall only be permitted only with respect to broken products, or if the wrong product was delivered such products shall be identified by the use of the word “REPLACEMENT” as indicated in the Returned Goods Form;
- b. exchanges will only be permitted for a different size or color or the product you originally ordered. The available exchange options will be indicated in the Returned Goods Form;
- c. you may request the exchange of one or more purchased products within and not later than twenty (20) days from their date of delivery, by filling in the Returned Goods Form and sending it via electronic means to Intertrade within the aforementioned deadline. The products to be replaced must be handed over to the forwarder within twenty (20) days of their date of delivery;
- d. no single single exchange request is permitted;
- e. the products for which you request the exchange must be returned to Intertrade in their original condition and packaging, they must not have been opened, used, worn, or damaged, and they must still have their identification tag attached with the disposable seal.
If all the above conditions are properly satisfied, once you have filled out and transmitted the Returned Goods Form containing your request for an exchange, Intertrade will process said request by sending you a relevant confirmation email.
DEADLINES AND PROCEDURE FOR OBTAINING EXCHANGES ONLY IN CASE OF WRONG DELIVERED
Only for the products that arrived damaged and only if the wrong product was delivered Intertrade will verify the actual availability in its warehouses of the replacement products.
If the selected replacement product(s) is not available in its warehouses, Intertrade will not be able to accept your request for an exchange and will thus refund you the price of the product(s) originally purchased, in accordance with the procedures specified in Intertrade’s Return Policy.
If the selected replacement product(s) is available in its warehouses, Intertrade will accept your request for an exchange and will therefore send you an email confirming the shipment of the replacement product(s). In this case, shipment will occur within thirty (30) working days of the date in which Intertrade becomes aware of your request for an exchange, once the company verifies that the latter fulfills all the above-mentioned requirements. The expenses for shipping the replacement products shall be borne by Intertrade, with a courier to be selected by Intertrade.
If the price of the purchased product is lower or higher than the chosen replacement product, you will not be granted a refund nor will you be required to pay the relative price difference; keeping in mind that your replacement selection will be limited to the same model as originally purchased (size and/or color may vary).
You will be contacted if your request for an exchange cannot be accepted due to your failure to fulfill the aforementioned conditions. In this case, you may choose to have the products you initially intended to exchange shipped back at your expense. Should you refuse this shipment, Intertrade reserves the right to keep the products and withhold the amount paid therefor.
If you wish to exchange or return the replacement product(s) received by you, such return or exchange will be subject to a subsequent goods return procedure, pursuant to and within the limits of Intertrade’s Return Policy.
DISCLAIMERS AND LIMITATIONS OF LIABILITY
INTERTRADE MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE PRODUCTS INCLUDED IN THE US SITE NOR AS TO THE MERCHANDISE BEING SOLD TO YOU. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, INTERTRADE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT, AND THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, WHICH EXTEND BEYOND THE DESCRIPTION OF THE MERCHANDISE CONTAINED ON OUR ORDER CONFIRMATION. INTERTRADE WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THE US SITE, INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES.
Intertrade USA's order confirmation and these General Terms and Conditions of Sale shall be deemed the final and integrated agreement between Intertrade USA and you on the matters contained in these General Terms and Conditions of Sale.
GOVERNING LAW AND CHOICE OF FORUM
The laws of the State of New York (without giving effect to its conflicts of law principles) govern all matters arising out of or relating to these General Terms and Conditions of Sale, including, without limitation, their validity, interpretation, construction, performance, and enforcement. All legal proceedings arising out of or in connection with these General Terms and Conditions of Sale shall be brought solely in the City of New York, State of New York.
If any provision of these General Terms and Conditions of Sale is determined to be invalid, illegal or unenforceable, the remaining provisions of these General Terms and Conditions of Sale remain in full force to the extent permitted by law.